Blog

You may be wondering exactly what Hosted VOIP is and why exactly it would benefit your business. In short, Hosted VOIP is a complete communications service that has fixed or mobile telephony capabilities for communication through an all-in-one, easy to use web portal.

You could specify many touch points from which the customer experience starts for your business. From your website to your advertising, people form opinions about you from any number of sources. However, it’s hard to argue with that fact that your customer service is a huge factor in how you are perceived, especially over the telephone.

If you’ve ever experienced telecoms downtime in your business, you’ll know the frustrated atmosphere that descends on the office. This is a time when important calls are missed, deadlines have to be pushed and work comes to a standstill. This can be infuriating, but did you know the other detrimental effects this could have on your business?

When it comes to your communication technology, you might think that the solution you currently have is working perfectly. But what you may not have considered is how well that solution is tailored to your needs. How specific is your telecom profile to what your business actually does and how you communicate with your customer base?

Is your business safe from toll fraud? In the UK alone, 84% of companies are considered at risk. Discover more about the risks and NEC's Toll Fraud Guard application in this insightful video.