Telephony applications are an important focus for any business looking to keep up to date in the modern world, as with mobile applications which are increasingly prevalent, they can be complex or simple, free of charge or expensive, and tend to be limited largely by the imagination of those looking to provide or develop them.
Many new telephone systems now include applications such as voicemail-to-email, click-to-dial from your PC, and ‘screen popping’ of the correct record within your Customer Relationship Management database to the computer screen when you receive an incoming call, but there are many more which may benefit your business.
The options can be as simple as those outlined above, right up to your desired level of complexity. A few of the more standard offerings include:
- Call Recording
- Call Analytics
- Contact Centre
- Computer-Telephony Integration
- Google search on incoming numbers
- Mobile Integration
- Visual Voicemail
- Speech Recognition
That said, there are almost limitless possibilities here, so if you’re interested in any of the applications above, or if you have something in mind which isn’t listed, then one of our consultants will always be happy to discuss your ideas or requirements.