What is Lake Hosted VOIP?


Lake Hosted VOIP is a complete communications service for business that Provides an extensive range of fixed and mobile telephony capabilities Via an easy-to-use web portal. The service allows you, the administrator, To easily manage your environment whilst enabling your employees to maximize their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively. With only a minimal capital outlay required, a reliable and proven service, and a jargon free approach to telephony and communications, Lake Hosted VOIP is suitable for any sized business looking to improve their productivity with a limited cost of capital outlay. to improve their productivity and image.

The benefits of Lake Hosted VOIP

Lake Hosted Voip puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Lake Hosted VOIP conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.

As Lake Hosted VOIP is hosted on your behalf, you only pay for what you need on a simple per seat basis. As you are not buying a PBX, there is no major hardware investment and there are no financing costs to consider.

All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates. If you use Horizon together with our mobile services you benefit from incredibly competitive rates for calls between your fixed and mobile devices.

Lake Hosted VOIP helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.

You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!

Unexpected events such as snow, floods or strikes won’t disrupt your business. Because Lake Hosted Voip  sits in the “cloud”, the service provides business continuity features that allow your organisation to carry on making and taking calls.

Lake Hosted Voip - the winning formula

  1. Premium handsets

    Providing high standards of phone interoperability witha choice of handsets from a range of manufacturers.

  2. An easy-to-use web interface providing feature control and valuable user information

    With an experienced in house software development team, Lake is able to provide a positive user experience for both using the service and monitoring performance.

  3. The Gamma IP network, reliable and secure

    Gamma leads on quality of service and scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the Horizon platform.

  4. Broadsoft call controller platform

    Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience in Unified Communications.

Lake Hosted Voip provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Lake Hosted VOIP provides IT managers with a powerful Administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.

Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand.

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.


How does it work?

Key features and options

Lake Hosted VOIP is available as a standard or premium service with their features described below. In addition, a range of optional features can be bolted onto either service. For full list of features consult your service provider.

Three-Way Call for convenient collaboration with colleagues

Hunt Groups for distributing and allocating calls across your team

Call Transfer to any internal or external number

Common or customisable settings for Sites, Groups, Departments

Hold a call and pick it up on another phone with Call Park

Answer a group member’s phone with Call Pick Up

Instant Group Call enabling efficient collaboration

Last Number Redial for convenient repeat dialling 

Easily make a call with Click to Dial through the user interface 

Assign calls to cost centres using Account Codes 

Use Pre-set Availability Profiles to manage incoming calls 

No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection 

Automatic Callback so that you can stay productive 

Call your colleagues when they are free using Busy Lamp Field 

Activate all calls to voicemail using Do Not Disturb 

1 or 2 digit Dialling and Programmable Keys for your favourite numbers 

Call Waiting ensures you’re ready to take your next call 

Get your messages across with Music on Hold 

Avoid your calls being passed on and on with Diversion Inhibitor 

Provide callers with menu options for call routing using Auto Attendant


Route calls to colleagues with Call Forwarding 

Home Worker lets you take your profiles and settings to your home office 

Play a Voicemail message from your desktop, save it or forward a copy to your entire team 

Never miss a call with One Number Anywhere and Sequential Ringing 

Keep track of important calls with Call Notify by Email 

Use your number and preferences, on any enabled phone in your company, with Hot-Desking 

Use your number and profile on any phone, anywhere with Call from Anywhere 

Allow only authorised phones with Authentication 

Use Call History to view all calls made, received and missed 

Track and or bar calls by others on your phone with Unapproved Phone Use Check 

Allow access to phones using Authorisation Codes

Use Call Recording for audit trails, compliance or training purposes


Your choice of handsets

Horizon can be used with a range of recommended IP phones from Polycom, Cisco or Yealink.

  • Performance
  • Executive Office
  • Telephone Attendant's Desk
  • Verticals with Custom Applications
  • (Hospitality, Healthcare, etc.)
  • Mainstream
  • Office
  • Cubicle
  • SOHO
  • Advanced IP Phone

  • Entry Level IP Phone
  • 4 Lines / Programmable Keys
  • Backlit Display (B&W)
  • Economy
  • Common Areas
  • Warehouse
  • 1 Line / Programmable Keys

  • Backlit Display (B&W)

  • 5 Lines
  • Colour Display (Hi-Res)
  • WiFi Client
  • Bluetooth (Headset)
  • 5 Programmable Keys
  • 8 Lines / Programmable Keys
  • 4 Fixed Function Keys
  • No Display

Who is Lake Hosted VOIP Aimed at?

Lake Hosted Voip is ideal for any sized business and is highly effective in organizations that have more than one site that work together. The system is capable of serving hundreds of employees.


Call us now to discuss how we can help you : 0333 200 4353 Or email info@lakedirect.com